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Your Rights and Protections Against Surprise Medical Bills

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General Questions: What is MyCHOP?; Who is eligible for MyCHOP?; Is MyCHOP secure?; What is your privacy policy?; Is there a fee to use MyCHOP?; Is MyCHOP available for mobile devices?; Who do I contact if I cannot sign in or I have further questions?; Why do I need an email address to use MyCHOP?; How can I get a complete set of my child's medical records?; What happens to my MyCHOP account when my child turns 13?; When is proxy access revoked?; How do I save a letter in MyCHOP as a PDF file?

Video Visit Questions: What is MyCHOP Video Visit?; What do I need for a MyCHOP Video Visit?; How can I have a MyCHOP Video Visit?; How do I begin the MyCHOP Video Visit?; How do I send photos to my provider prior to an appointment?; Can multiple parents/proxies join a Video Visit?

Clinical Notes: Why am I seeing new health information now available in my account?; Am I supposed to do anything with this expanded information? Do I even have to read it?; What are Open Notes and what are they used for?; Why do some Open Notes have more than one signature?

Communication: How do I know when test results are released?; Does MyCHOP have a messaging feature so I can contact my physician or practitioner?; How do I communicate medical concerns or urgent issues?; Why am I unable to request an appointment for a specialist?

Medications: Why don't all of my child's medications show up in MyCHOP?; What information should I provide for a prescription renewal?; Who sees my request for a prescription renewal?; How long does it take if I request a prescription renewal through MyCHOP?; Why is the “request renewal link” missing from some of my prescriptions?

Test Results: How do I see my child's results?; Why do some of my child's test results have various status descriptions (Final Result, Edited)?; My child had a test a week ago but I don't see the results. Why?; Why don't I see all my results that my CHOP healthcare provider ordered?; Can I see radiology images through MyCHOP?; There are new test results in MyCHOP, but I don’t understand what they mean. How can I get help?

Login Information: What is an access code?; My access code doesn't work!; Is my access code my username?; How do I choose my personal MyCHOP username and Password?; How do I reset my username or password?; What if I forget my password?; What if I forget my MyCHOP username?; Can I change my password?; Why can’t I (the parent) have a patient account instead of a proxy account for my child when they turn 13? Why do both parents/guardians need a separate proxy account?

Personal Information: If some of my health information on MyCHOP is not correct, what should I do?; How can I update my telephone number in MyCHOP?; How can I update my address in MyCHOP?; How can I update my email address in MyCHOP?; Why do I need an email address to use MyCHOP?

What is MyCHOP?

MyCHOP provides patients, parents, and legal guardians’ online access to portions of the electronic medical record (EMR). The available information includes lab results, appointment information, medications, and immunizations, all securely stored for quick retrieval. MyCHOP also provides a convenient method of communication with your doctor’s office to renew prescriptions, send messages, and schedule appointments.